Integrity Vehicle Solutions Company (the “Company”, “We”, “Us” or “IVSC”) respects and is committed to protecting your privacy.
When you download, interact with or use our Ride Genie mobile application (“Ride Genie”);
When you send e-mails, texts, other electronic messages and/or posts between you and Ride Genie’s websites or via Ride Genie;
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to our website; or
When you utilize a number of related services (collectively, the “Services” or “Ride Genie”).
This policy also describes our practices for collecting, using, maintaining, protecting and disclosing that information. This policy applies whether you are a driver, passenger, or simply a visitor.
Irrespective of which country you reside in or supply information from, you authorize Ride Genie to use Your Information in the United States and any other country where Ride Genie operates or plans to operate.
How we collect Your Information:
When you use Ride Genie, we may request information, including but not limited to your first and last name, an email address and password, and your cell phone number to create your Customer account. We use such information to manage your account, to provide you with access to Ride Genie and to facilitate communications that are necessary when using Ride Genie. We may also use the information to notify you of updates to Ride Genie and provide you with access to special promotions.
In addition, Ride Genie may collect the following data: User ID (for your service), latitude and longitude of your current location or your planned location and destination, gender, age, events, errors, and page views. Finally, we see the IP address, device type, locale and time zone of the user through the HTTP request. This information can and may be used to provide you a better overall user experience.
We may use Your Information to:
Administer your account;
Assist in the arrangement of Transportation Services from Transportation Providers (as described in more detail below);
Provide the Services and customer support you request;
Process transactions and send notices about your transactions;
Resolve disputes, collect fees, and troubleshoot problems;
Market our products and services (and those of third parties) to you that we believe may be of interest to you, though we will not disclose Your Information in doing so. For example, we allow advertisers to choose the characteristics of users who will see their advertisements and we may use the attributes we have collected to select the appropriate audience for those advertisements. For example, if your destination is in Georgetown in Washington, D.C., we might use that fact to show you ads for restaurants around that destination (and to tell ad networks to serve those ads), but we do not tell any restaurant who you are to display the advertisement, though the restaurant may learn that you possess certain characteristics based on the fact that you received the advertisement;
Customize, measure, and improve our services and the content and layout of our website and mobile applications; or
Send you service update notices, and information based on your communication preferences.
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
Our Services are city-specific and can provide helpful information based on where you are. If you tell us where you are (i.e., by allowing your mobile device to send us your location), we may use that information to provide you with location-based information. To complete a Booking, we must provide your name, pickup location (and often destination), time of pickup, and mobile phone number to the Transportation Provider dispatching your ride – similar information that a Transportation Provider would collect from you if you called them directly. We request that Transportation Providers use this information for the purposes of providing Transportation Services only, and not store this information beyond the duration of the individual Transportation Service provided. By placing a Booking, you hereby authorize us to share all Booking-related information with any Transportation Providers designated by you to provide you the requested Transportation Services. This information does not include billing information unless we have your authorization to make such disclosure.
To process a payment for Transportation Services, Ride Genie uses authorize.net to bill your credit card directly with the amount you indicate to us on your mobile device. We then transmit payment to the Transportation Provider, along with the booking reference number associated with your trip. As all payment processing is handled by Ride Genie, no credit card numbers or additional billing information is shared with any Transportation Provider, unless we are required to do so to comply with a subpoena or other governmental or legal process. In such cases, you should contact the Transportation Provider(s) directly for inquiries on how they will manage your billing information.
How we share Your Information with other parties:
In addition to the ways we share Your Information with Transportation Providers, we may share Your Information with other third parties in the following manners:
Service providers under contract who help with parts of our business operations (e.g., fraud prevention, bill collection, marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
Financial institutions that we partner with or you provide us information to interface with, so as to offer direct debit or other payment alternatives;
Law enforcement, government officials, or other third parties when we are compelled to do so by a subpoena, court order or similar legal procedure, as required in order to comply with applicable law, or whenever we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms and Conditions;
Other third parties with your consent or direction to do so.
Except as described in this policy, the Company does not rent, sell, or share personally identifiable information collected on the Sites or through Ride Genie with other people or nonaffiliated companies unless we have your consent, or under the following circumstances:
With third party vendors, consultants and other service providers who work for us and need access to your information to do that work;
To comply with laws or to respond to lawful requests and legal process;
In an emergency to protect the personal safety of the Company, its customers, or any person;
In connection with or during negotiation of any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
Updating your personal information and contact preferences:
We provide you the mechanism to review and update your information in Ride Genie. If you wish to review or update your information login using the user name and password you created.
Our policy regarding children under 13:
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on Ride Genie. If you are under 13, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 we will delete that information as quickly as possible.
Integrity Vehicle Solutions Company
8485 W Sunset Rd
Las Vegas, NV 89113